Why Students Need HelpDesk Too.

Most schools have a HelpDesk system for faculty to get help in a number of ways. My school has one such system, and I am constantly using when I need assistance with maintenance or our school’s IT systems. The reasons for using these HelpDesk systems are obvious: They are a way to organize and timestamp requests based on urgency, location, and other factors that are not possible with a direct e-mail. HelpDesk makes it so that complicated tasks aren’t forgotten, and that nobody can cut in line.

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It recently dawned on me that students and teachers need a similar system for their classrooms. My students are constantly asking for help, but that help is usually poorly recorded and responded to. Requests for help get forgotten, and the loudest, pushiest students are able to cut in line. Using the Moodle Reservations Activity (Also check out: How can Moodle be used in Elementary?), I put together a HelpDesk system for math that has really worked for my students.

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Check out this video for more info:  https://youtu.be/PhsIvwTPFl4

How does it work?

At different times during math, I have students enter into the Math HelpDesk to indicate their needs in a simple note. They are effectively “reserving” a spot on the carpet with me. I take a look at all of their requests and group them according to what they need help in. As a result, my ability to group students by need has been streamlined, and students that are not being helped are always busy working instead of waiting.

HelpDesks for Everything!

I love that these HelpDesks give students agency and voice in their classroom. I am always trying to give my classroom “back to my students”, and this puts the onus to learn and problem-solve their gaps in understanding on the students. So far I have made HelpDesks for math, writing conferences, and for checking in with me about goal-setting after student-led conferences.

Can you think of any more uses for HelpDesk in your classroom? How might you put one together using your school’s LMS and available tools? Comment below, follow me on Twitter, and keep coming back to educationrickshaw.com!

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